Flowledge turns real customer questions into a living knowledge base that drafts replies for you, asks the right follow-ups, and tells you exactly what your docs are missing. Humans approve. AI never guesses.
Set up in under 10 minutes · Works with your contact form, webhooks and Gmail
Most helpdesks move tickets. Flowledge makes knowledge better — so support gets cheaper, faster and more consistent without hiring more people.
From your contact form, a webhook, or Gmail. Flowledge classifies it and routes it to your inbox automatically.
The message is matched against your knowledge base with a confidence score. Strong match? A reply is drafted instantly.
Drafts are written only from verified knowledge — never invented. If something's missing, it asks up to 3 focused questions.
After each resolved case, Flowledge proposes a knowledge update. Accept it, and the next similar question answers itself.
Everything is built around one loop: answer from what you know, and capture what you don't.
Small entries with a problem, a solution and conditions (plan, version, platform). Usable by people and machines — and hard for outdated info to hide in.
Replies are generated only from matched knowledge. If the answer isn't in your KB, the AI switches to clarification instead of making things up.
Every match gets a 0–1 confidence score. Above your threshold, a reply is auto-drafted. Below it, you get short, targeted follow-up questions.
Resolved tickets generate KB update proposals — new entries or patches to existing ones. You accept or reject; nothing is applied silently.
Secure webhooks with secret headers, a contact-form endpoint, and Gmail import via OAuth. Point your existing form at Flowledge and go.
Nothing is sent or published without approval. Review drafts, edit clarifications, and lock KB entries you don't want auto-edited.
Free while we're in open beta. Pick the plan that fits — you won't be charged until beta ends, and we'll warn you well before.
For solo founders and side projects getting their first support flow.
For small teams answering real customer volume every day.
For support teams that live in their inbox and need room to grow.
Custom volumes, self-hosting, SSO, or a dedicated onboarding? Tell us about your team and we'll put a plan together.
Helpdesks are built to move tickets through a queue. Flowledge is built to make your knowledge better. Every message either gets answered from verified knowledge or exposes a gap — and the system tracks both. Over time, more of your support answers itself.
No. Drafts are generated only from knowledge base entries you've approved. If the knowledge base doesn't contain enough to answer confidently, Flowledge asks the customer up to three short clarifying questions instead. Guessing is not a valid outcome.
Not unless you want them to. In the current version, every draft waits for human approval before anything is sent or published. You stay in control of what your customers see.
Three ways today: point your website contact form at our endpoint, send messages from any system via a secured webhook (with a secret header), or connect Gmail via OAuth to pull in email. More channels are on the roadmap.
Your knowledge base and messages are stored in an isolated, org-scoped Postgres database. API keys stay server-side, webhook endpoints are protected by per-connection secrets, and your data is never used to train models for other customers.
Every plan is free while we're in open beta. Pick the plan that matches your usage so we can size things properly — you won't be charged until beta ends, and we'll email you well in advance before any billing starts.
Questions about plans, self-hosting, or whether Flowledge fits your workflow? Send us a message — it lands straight in our own Flowledge inbox (yes, we use it for our own support).
Create your account, add a few knowledge entries, and watch your first ticket answer itself.
Start free — no card required